Waste Removal Dulwich Terms and Conditions

These Terms and Conditions set out the basis on which Waste Removal Dulwich provides waste removal, waste collection and associated services. By making a booking, confirming a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

1.1 In these Terms and Conditions, the following expressions shall have the meanings set out below:

(a) Company means Waste Removal Dulwich, the provider of the waste collection and removal services.

(b) Customer means any individual, business or organisation requesting or receiving services from the Company.

(c) Services means waste removal, waste collection, bulky item clearance, garden waste clearance, household and commercial rubbish collection and any related services provided by the Company.

(d) Waste means any items, materials or substances presented to the Company for collection, removal or disposal.

(e) Booking means a confirmed request by the Customer for the Company to provide Services at an agreed time and location.

(f) Contract means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides waste removal and waste collection services primarily within Dulwich and the surrounding areas. Service availability may depend on location, access, type and quantity of waste.

2.2 The Company reserves the right to decline any job that, in its reasonable opinion, cannot be carried out safely, lawfully or in accordance with these Terms and Conditions.

2.3 The Services are limited to the removal of waste that is lawful to carry and dispose of under applicable environmental and waste regulations in the United Kingdom.

3. Booking Process

3.1 Bookings may be made by telephone, email or through any booking system operated by the Company.

3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to:

(a) The collection address and any access restrictions.

(b) The type of premises, such as residential or commercial.

(c) The nature and approximate volume or weight of the waste.

(d) Any special handling requirements, such as heavy items, difficult access or time restrictions.

3.3 The Company may provide an initial estimate based on information supplied by the Customer. This estimate is not binding and is subject to confirmation after on-site assessment by the Company’s operatives.

3.4 A Booking is only confirmed when the Company has accepted the request, agreed a date and time for the Services, and, where applicable, received any required deposit or pre-authorisation.

3.5 The Customer must ensure that an authorised person is present at the premises at the agreed time to grant access, confirm the items to be collected and approve any changes to the quotation arising from the on-site assessment.

4. Quotations and Pricing

4.1 Quotations are based on the information provided by the Customer and the Company’s assessment of the expected labour, transport and disposal costs.

4.2 The final price may vary from any initial estimate where:

(a) The volume or weight of the waste is greater than originally described.

(b) Additional items are added to the collection.

(c) Access is more difficult than indicated, requiring extra time or labour.

(d) The waste includes items that are subject to additional disposal charges, such as mattresses, fridges, electrical equipment, tyres or special materials.

4.3 Any change in price will be explained to the Customer on site before work is carried out beyond the scope of the original estimate.

5. Payments

5.1 Payment is due in full on completion of the Services, unless otherwise agreed in writing before the Service date.

5.2 The Company accepts payment by cash, debit card, credit card or other methods explicitly offered by the Company. The Customer must ensure that cleared funds are available.

5.3 For business Customers with agreed credit terms, invoices are payable within the period specified on the invoice. If no period is specified, payment is due within 14 days of the invoice date.

5.4 The Company reserves the right to charge interest on overdue amounts at the statutory rate applicable to commercial debts, accruing on a daily basis from the due date until payment is received in full.

5.5 The Company may, at its discretion, require a deposit or pre-payment from the Customer to secure a Booking. Any such deposit may be forfeited in accordance with the cancellation terms in clause 6.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or reschedule a Booking by giving notice to the Company by telephone or email.

6.2 If the Customer cancels more than 24 hours before the scheduled arrival time, any deposit paid may, at the Company’s discretion, be refunded or applied to a future booking.

6.3 If the Customer cancels less than 24 hours before the scheduled arrival time, fails to be present at the property, or fails to provide the agreed access, the Company reserves the right to charge a cancellation fee up to the full minimum call-out charge or retain any deposit paid.

6.4 The Company will use reasonable endeavours to attend at the agreed time but does not guarantee arrival at a precise time. The Company shall not be liable for delays caused by traffic, weather, operational issues or other circumstances beyond its reasonable control.

6.5 If the Company is unable to attend as booked, it will notify the Customer as soon as reasonably practicable and offer an alternative time or date. The Customer may cancel the Booking without charge if the alternative is not acceptable.

7. Customer Obligations

7.1 The Customer is responsible for ensuring that:

(a) Safe and reasonable access is provided to the premises and the waste to be collected.

(b) Vehicles can park as close as reasonably possible to the collection point, where lawful to do so.

(c) The waste presented for collection is accurately described and is properly identified as household, commercial, garden or other waste.

7.2 The Customer must inform the Company in advance of any hazardous or potentially dangerous materials, restricted access, fragile surfaces, or items of unusual size, weight or value.

7.3 The Customer must not request the removal of waste that is illegal to handle or transport, including but not limited to certain hazardous materials or controlled substances.

7.4 Where the Customer is a business, it is their responsibility to ensure that they comply with any applicable duty of care obligations relating to their commercial waste.

8. Waste Types and Exclusions

8.1 The Company will not remove any waste classified as hazardous or special waste unless specifically agreed in writing and arranged in advance in accordance with applicable regulations.

8.2 Prohibited or restricted items may include, but are not limited to:

(a) Asbestos or materials containing asbestos.

(b) Clinical, medical or biological waste.

(c) Chemicals, solvents, oils and paints not accepted under standard disposal streams.

(d) Gas bottles and pressurised containers.

(e) Explosive, flammable or corrosive substances.

8.3 If such items are discovered during the collection, the Company may refuse to handle them and may, at its discretion, continue with the remainder of the Service or cancel the Booking in whole or in part. Additional charges may apply where additional time or arrangements are required.

9. Performance of the Services

9.1 The Company will perform the Services with reasonable care and skill, in accordance with applicable waste regulations and industry practice.

9.2 Unless agreed otherwise, the Company’s operatives will remove waste from accessible areas such as front gardens, driveways, accessible outbuildings, rear gardens with safe access, and internal areas where a clear route is provided.

9.3 The Company is not obliged to lift flooring, dismantle structures, or undertake building or demolition works in order to access waste, unless this has been expressly agreed in advance.

9.4 The Customer accepts that minor scuffs, dust or marks may occur during the removal of bulky items. The Company will take reasonable care but shall not be liable for pre-existing damage or wear and tear.

10. Title to Waste and Disposal

10.1 Once the Company has loaded waste onto its vehicle and the Customer has paid any applicable charge, the title in the waste transfers to the Company, unless otherwise agreed in writing.

10.2 The Company will transport and dispose of waste using authorised disposal routes. This may include licensed transfer stations, recycling facilities, re-use schemes and lawful landfill where required.

10.3 The Company will use reasonable efforts to maximise recycling and recovery of materials in accordance with environmental best practice and relevant UK waste legislation.

11. Liability and Limitations

11.1 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.

11.2 Subject to clause 11.1, the Company shall not be liable for:

(a) Any indirect, consequential or economic loss, including loss of profits, revenue, business or anticipated savings.

(b) Any loss or damage arising from inaccurate information provided by the Customer.

(c) Any delay or failure in performance caused by events beyond the Company’s reasonable control, including traffic, weather, accidents, strikes or regulatory changes.

11.3 The Customer is responsible for removing or clearly marking any items that are not intended for collection. The Company shall not be liable for the removal of items that were not clearly distinguished from the agreed waste, provided that reasonable care has been taken.

11.4 If the Company is found liable for any loss or damage to the Customer’s property, such liability shall, to the fullest extent permitted by law, be limited to the lesser of:

(a) The cost of repairing the damage; or

(b) The total price paid or payable for the Services under the relevant Contract.

12. Customer Warranties and Indemnity

12.1 The Customer warrants that they have full authority to authorise the removal of the waste and that the waste does not include any items that the Customer is not lawfully entitled to dispose of.

12.2 The Customer shall indemnify and keep the Company indemnified against all claims, costs, damages, fines and expenses arising from any breach of these warranties, including any breach of waste regulations or environmental law attributable to inaccurate or incomplete information supplied by the Customer.

13. Compliance with Waste Regulations

13.1 The Company operates in accordance with applicable UK environmental and waste management legislation, including the duty of care relating to controlled waste.

13.2 Where required, the Company will issue appropriate documentation, such as waste transfer notes, for the removal of commercial or controlled waste.

13.3 Business Customers are responsible for retaining relevant documentation relating to their waste collections in order to demonstrate compliance with their legal obligations.

14. Complaints

14.1 If the Customer has any concerns about the Services, they should notify the Company as soon as possible, providing full details of the issue.

14.2 The Company will investigate complaints in a timely manner and, where appropriate, may offer to rectify any shortcomings in the Service, provide a partial refund, or take other reasonable steps to resolve the matter.

15. Data Protection

15.1 The Company may collect and process personal information about the Customer for the purposes of providing Services, handling payments, and managing bookings.

15.2 The Company will take reasonable steps to keep personal data secure and to process it in accordance with applicable data protection laws in the United Kingdom.

16. Variation of Terms

16.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will apply to new Bookings made after the updated terms have been made available.

16.2 The version of the Terms and Conditions in force at the time of the Booking will apply to that Contract.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by any court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

19. Entire Agreement

19.1 These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the parties and supersede any previous understandings, agreements or representations, whether oral or written, relating to the subject matter.

19.2 The Customer acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in these Terms and Conditions.