Waste Removal Dulwich Privacy Policy

This Privacy Policy explains how Waste Removal Dulwich collects, uses, stores and shares personal data belonging to its customers in the Dulwich area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all customers and prospective customers who live in, or request services within, the Dulwich area and use our waste removal, recycling or related services.

We are committed to handling your personal data lawfully, fairly and transparently. Please read this Privacy Policy carefully to understand how and why we use your information.

Who we are and scope of this policy

Waste Removal Dulwich is the organisation responsible for determining how and why your personal data is processed. For the purposes of data protection law, Waste Removal Dulwich is the data controller in relation to the personal data described in this Privacy Policy.

This Privacy Policy covers all personal data that we collect about customers and potential customers in the Dulwich area in the course of providing and marketing our waste removal and related services, whether that information is collected online, by telephone, by email, or in person.

Types of personal data we collect

We may collect and process the following categories of personal data about you:

Identity and contact details, such as your name, home or business address in the Dulwich area, email address, telephone number and any other contact information you provide to us.

Service and contract information, such as details of the services you request from us, service frequency, collection locations, access instructions, service preferences, waste types and any notes relevant to delivering our services.

Billing and payment details, such as invoicing address, payment history and limited payment details to the extent needed to process your transactions. Where we use secure payment processors, your full card details are processed directly by them and not stored by us.

Communication records, including copies of emails, text messages, phone call notes and any other communication you send us or that we send to you in the course of managing your account and services.

Website and technical data, where applicable, including basic technical information that your browser sends to us when you visit our website, such as IP address, device details, browser type and general usage data.

Feedback and complaints, including information you provide when you give us feedback, complete a survey, submit a review or make a complaint about our services.

How we collect your personal data

We collect personal data from you in the following ways:

Directly from you when you contact us to request a quote, book a collection, set up a regular service or make an enquiry by phone, email or through any online contact form.

During the performance of the services, when our staff record information necessary to deliver and manage your waste removal services in the Dulwich area.

From payments and billing activities, when you pay for our services and we generate invoices, receipts and account records.

Through our website and communications, where we may collect limited technical and usage data to help us manage our online presence, respond to enquiries and improve our services.

Lawful bases for processing your data

We process your personal data only where we have a lawful basis to do so. Depending on the context, we rely on one or more of the following lawful bases:

Contract. We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide waste removal services, manage bookings, issue invoices and handle service-related communications.

Legal obligation. We may process certain personal data where we have to comply with legal or regulatory requirements, such as record keeping, taxation, accounting and obligations relating to waste handling and environmental regulations.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights. This includes managing our customer relationships, improving our services, maintaining security, preventing misuse of our services and handling enquiries and complaints.

Consent. In limited circumstances we may rely on your consent, for example for certain types of marketing communications where consent is required. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We may use your personal data for the following purposes:

To provide and manage waste removal services to you in the Dulwich area, including booking collections, managing schedules, accessing your property where authorised and responding to your requests.

To set up and manage your customer account, issue quotes, send confirmations, record service details and handle any changes you request.

To process payments, send invoices, receipts and reminders, and manage any refunds or billing queries.

To communicate with you about your services, including service updates, changes to terms, safety notices, access instructions and customer support.

To maintain and improve our operations, including training staff, monitoring service quality, optimising routes, and developing new or improved services.

To handle questions, feedback, complaints and disputes, and to enforce our contractual rights or protect our legal interests.

To comply with legal and regulatory obligations, including maintaining appropriate business records for tax, accounting and environmental purposes.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.

We may use third party service providers acting as data processors who provide services on our behalf, such as payment processing providers, IT and system support providers, customer management systems, route planning tools, email and communication service providers and secure document storage or shredding services.

Where we use data processors, they are only permitted to process your personal data in accordance with our instructions and only for the purposes we specify. We require all processors to implement appropriate technical and organisational measures to protect your data.

We may also share personal data where required to comply with legal obligations, to respond to lawful requests from public authorities, or to protect our rights, property or safety, or those of our customers or others.

Data retention

We keep your personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, including for the purposes of satisfying legal, accounting and reporting requirements.

In general, we retain customer account and service records for as long as you remain a customer and for a period after the end of the relationship to deal with any outstanding matters or potential claims. Financial and billing records are typically kept for a period required by tax and accounting laws.

Where we no longer need to process your personal data, we will delete it or anonymise it so that it can no longer identify you.

International data transfers

Our primary operations are based in the United Kingdom. If we use service providers who process data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or other similar measures recognised under data protection law.

Protecting your personal data

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction. Measures may include access controls, staff training, secure storage, regular backups and appropriate contractual protections with third party processors.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions:

Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of the data we hold about you.

Right to rectification. You have the right to request that we correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction. You have the right to request that we restrict the processing of your personal data in certain situations, such as while we consider a request to rectify your data.

Right to data portability. In certain circumstances, you have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format, and to request that we transmit that data to another controller where technically feasible.

Right to object. You have the right to object to processing based on our legitimate interests, and to object to direct marketing at any time.

Right to withdraw consent. Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

How to exercise your rights

If you wish to exercise any of your rights or have any questions about how we handle your personal data, you can contact us using the contact details provided on our website or in your service documentation. We may need to verify your identity before we can respond to your request.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we use and protect your personal data.